Privacy Policy

Privacy Policy

This privacy policy sets out how Datore Ltd uses and protects any information that you give Datore Ltd when you use this website.

Datore Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Datore Ltd may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from August 2021.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process personal information about you electronically using the following lawful base/s.

  • Lawful basis: Contract

    The reason we use this basis: In order to provide a service to you, respond to an enquiry or create a quote we need to collect some personal information about you, your name, company, email address and telephone number.
    We process your information in the following ways: This personal information is used to provide you with the information you have requested from us.
    Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
    Sharing your information: We do not share your information with third parties.
  • Lawful basis: Consent
    The reason we use this basis:
    We would like to provide you with a newsletter and information about our services for which we need your consent.
    We process your information in the following ways: We use your email address to send you marketing information, and your IP address to confirm that you have given us consent.
    Data retention period: We will continue to process your information until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information: We do share your personal information with third parties and they include; Freshworks our emailing list service provider.
  • Lawful basis: Legitimate interests
    The reason we use this basis: To provide security for our own website.
    We process your information in the following ways: Your IP address is used to make sure you are a legitimate visitor and not a robot. Your ip address may appear in security logs for a brief period.
    Data retention period: IP addresses are kept in security logs for 30 days and then deleted.
    Sharing your information: We do not share your information with third parties.

What we collect

We may collect the following information:

  • Information about your computer or device including IP address, location, type of browser, and operating system and device.
  • Blog comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  • Tracking information about your visit and use of the website, pages visited, length of visit, referral source.
  • Contact information including name, company name, email address, telephone number.
  • Information needed to provide you with a service or quote, including name, email address and telephone number.
  • Email address to sign up for business newsletters or service information.
  • Information sent to us by email, through our website, including the message content and email headers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • When you fill out the contact form on our website then we require your name, email address and telephone number in order to respond to your enquiry or provide you with a quote. This information is mandatory as without it we cannot provide you with our service.
  • When you sign up for our marketing emails or newsletter we collect your email address and IP address to confirm consent. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe at any time.
  • Your IP Address and browser information can be used to help keep our website secure. It is possible that this information may be logged temporarily in our security logs.
  • Your visit to the website may be tracked to provide us with usage statistics, ip addresses are anonymized and so no information is retained that can be personally identifiable.

Third parties that may use your data

  • We use Google analytics on this website to track visitor information. This includes your IP address, location, browser type, device type, length of visit. The IP address is anonymized and cannot be personally identifiable to you.
  • We use Feshworks as our marketing and emailing service provider. Your email address, and IP address for consent are kept securely in our mailing list. You can unsubscribe at any time by clicking the link at the bottom of any of our newsletters.
  • We use third party service providers, like Freshworks Inc (“Freshworks”) to enable interaction with you on our website and/or our product. As a data processor acting on our behalf, Freshworks automatically receives and records certain information of yours like device model, IP address, the type of browser being used and usage pattern through cookies and browser settings. Freshworks performs analytics on such data on our behalf which helps us improve our service to you. You can read about the cookies Freshworks’ sets in their cookie policy here.

How long is this data kept

  • Personal information that we collect in order to provide you with a service, e.g. to answer an enquiry, or provide a quote, is kept for as long as is necessary to provide this service, or for as long as the contract between us is valid.
  • Any tracking data is stored anonymously and deleted after 14 months.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website has an SSL certificate installed and is served encrypted over https. Any data sent to us over this connection is secure.

The security plugins in use on this website prevent spam robots, and hackers from overloading the website or gaining unauthorised entry. It is possible that on occasion your IP address and browser information may be logged by this system.

The plugins used on this website for this purpose are:

  • Akismet: This is a comment anti-spam service for blogs. The plugin collects information about visitors who comment on blog posts. The information collected typically includes the commenter’s IP address, user agent, referrer, and Site URL. This information is used to help detect and prevent spam comments and is stored for 14-90 days and then deleted.
  • Wordfence: This is a website firewall that prevents hacks, DDOS attacks, and other security related functions. It is likely that your IP address will be stored for 30 days once you visit the website, however there is no reason that this information will be processed or be personally identiviable to you.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. If you decline cookies it is likely that parts of the website will not function correctly, for example shopping carts will not work and in order to use these services you must accept cookies. You are able to decline non-functional third party cookies such as tracking and your visit to the website will be the same as if you had accepted them.

The cookies in use on this website are:

  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you choose to accept cookies:

  • Three cookies for google analytics tracking, the first is a persistant cookie (remains in your browser when you leave the website), the second two are session cookies (are deleted a short time after you leave the website):
    _ga: Used to distinguish users. Stores the ClientID, a unique and randomly generated string, so that the user can be associated on future visits, the date of first visit and version of GA cookie. Expires in 2 years.
    _gat: Throttles the number of requests a user does to Google Analytics’s servers. Expires in 1 minute.
    _gid: Stores the ClientID. Expires in 24 hours.
    Any personally identifiable information such as your IP address, is masked (anonymized)
  • Freshworks sets several cookies in order to use the website chatbot, and provide use with analytics information. This information is not personally identifiable to you. You can find out about all their use of cookies here.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Do not fill in any forms on our website asking for personal information.
  • Whenever you do fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@datore.co
  • You can ask us at any time to remove any personal information we hold about you, apart from information we must legally retain for example, purchases. Please email your request to info@datore.co
  • You may request details of personal information which we hold about you under the Data Protection legislation. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Or provide you with a copy of this information.

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