Differentiated service

In a hyper competitive world, differentiating your product or service is critical to attracting and retaining customers. Adding a Business Intelligence offer to your existing services allows you to stand out as a supplier that is on the cutting edge of technology, as well as one who is determined to provide maximum benefit and value to your clients.
BI and Analytics to drive competitive advantage
With so much competition threatening the livelihood of your business, finding ways to differentiate your brand is critically important. You will make it easy for customers to consider alternative service providers if you don’t find ways to stand out from the crowd. Brand differentiation is simple – offer what your competitors are not. 

 

Datore will provide the smart data, smart dashboards and smart analytics that will empower your teams to differentiate your business. This is achieved by providing outstanding customer service, solving real problems, adding value and building trust. 

 

Business Intelligence and data analytics has the power to transform businesses:

  • Best-in-class: Business Intelligence users see a 22% year-on-year increase in operating cash flow.
  • Organizations who have a well-executed Business Intelligence & Analytics strategy see a 16% year-on-year increase in operating profit.
  • Business Intelligence solutions enable Data driven organizations to see a 40% year-on-year growth in their sales pipeline.
  • The same companies have also said 95% of customer queries are handled within their target timeframe, boosting long-term customer satisfaction and lifetime value.

BI and Analytics to drive competitive advantage

With so much competition threatening the livelihood of your business, finding ways to differentiate your brand is critically important. It’s more important today than ever before.

You will make it easy for customers to consider alternative service providers if you don’t find ways to stand out from the crowd. Brand differentiation is simple – offer what your competitors are not. If you do that, current customers will stay with you and prospective customers will quickly take notice.

Datore can provide the smart data, smart dashboards and smart analytics that will empower your teams to differentiate your business. This is achieved by providing outstanding customer service, solving real problems for them and become their trusted expert partner.

Look how Business Intelligence and data analytics has transformed other businesses:

  • Best-in-class: Business Intelligence users see a 22% year-on-year increase in operating cash flow
  • Organizations who have a well-executed Business Intelligence & Analytics strategy see a 16% year-on-year increase in operating profit
  • Business Intelligence solutions enable Data driven organizations to see a 40% year-on-year growth in their sales pipeline.
  • The same companies have also said 95% of customer queries are handled within their target timeframe, boosting long-term customer satisfaction and lifetime value.

Outstanding Customer Service
When you deliver a world-class customer experience, your customers become brand advocates. If someone believes in the value you bring, they will naturally share your business with their peers. 

 

Datore can empower you to deliver outstanding customer service with business intelligence and data analytics:

  • Use BI Dashboards to demonstrate to your customers the quality of your service and show how you are meeting or exceeding KPI’s with powerful, easy to understand dashboards that tell a compelling story of success.
  • Use Analytics to identify inefficiencies, duplication of effort and delivery shortfall to drive improvements and to optimise the experience of working and operating with your business.
  • Use insights derived from the operational data to identify service improvements or future risks to service provision to enable you customers to plan for the future.

Solve real problems and add value
To identify which problems you should focus on solving first, you should review your customer buyer and key stakeholder personas. These provide insight into the main challenges, goals, pain points, and interests of your customer base. These insights enable you to offer services that are strongly based on adding value to your clients. 

 

Datores data analysis services enable you to raise customer engagement:

  • Analyse the KPI’s and performance data to establish unpredictable trends, spikes and abnormalities in results. This indicates that there is a more deep-rooted problem to resolve or investigate, based on the feedback from your stakeholders.
  • When opportunities or challenges are identified for a customer, compare results and analyse across your customer base and blend this with available standards or benchmarking information. Establish if this can be delivered to other customers
  • Use Dashboard formats that customers are already familiar with to show results

Outstanding Customer Service

When you deliver a world-class customer experience, your customers stay happier, stick around longer, even become brand advocates or ambassadors.  When they become convinced of the value you offer the market, they start promoting on your behalf to colleagues, friends and peers. More significantly if they move to another company, they can influence them to consider you as a new service provider.

Here’s how Business Intelligence and Analytic services offered by Datore can empower you to deliver outstanding customer service:

  • Use BI Dashboards to demonstrate to your customers the quality of your service and show how you are meeting or exceeding KPI’s with powerful, easy to understand dashboards that tell a compelling story of success.
  • Use Analytics to identify inefficiencies, duplication of effort and delivery shortfall to drive improvements and to optimise the experience of working and operating with your business.
  • Use insights derived from the operational data to identify service improvements or future risks to service provision to enable you customer to plan for the future.

Solve real problems for customers

To identify which problems you should focus on solving first, you should review your customer buyer and key stakeholder personas. These provide insight into the main challenges, goals, pain points, and interests of your customer base. You can then take these insights and use them to uncover important problems you can help with, especially those that are not being solved by your competitors. This is a potential revenue stream and further opportunity to delight customers with a value add service.

Here’s how analysing the data from each customer and across your entire customer base can enable customer engagement:

  • Analyse the KPI’s and performance data to establish unpredictable trends, spikes and abnormalities in results. This indicates that there is a more deep-rooted problem to resolve or investigate, based on the feedback from your stakeholders.
  • When opportunities or challenges are identified for a customer, compare results and analyse across your customer base and blend this with available standards or benchmarking information. Establish if this can be delivered to other customers
  • Use Dashboard formats that customers are already familiar with to show results

“Good companies will meet needs; great companies will create markets”
Philip Kotler

Trusted Expert Partner

The best way of demonstrating yourself as an expert is to produce actions and services that deliver unique value. It should deliver value that others are not providing to the market, that resonate with the business imperatives or strategic objectives of your customer. In addition to excellent customer service you could offer a value add service to help business solve their problems. Here you can use your knowledge, know-how and expertise to become a trusted and indispensable partner to their business.

Here is how Datore’s service will empower you to do that:

  • Fully utilise the expertise of Datore and the power of the SISENSE technology to develop jaw dropping dashboards, fully integrated data sources, use Artificial Intelligence to identify trends and anomalies, analytics to provide leading business and industry insights. Tell them something they did not know or could not have discovered that adds major value to their business, that come only from you.
  • Datore can free you to concentrate on managing the customer relationship, by delivering the more complex and leading dashboards as a complete service. (Analytics as a Service)
  • Alternatively, Datore can train, advise and mentor your in house team to develop Business Intelligence and Analytics as a leading offer to your customers and business.